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There’s a big upside to resolving issues with unhappy customers

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Unhappy customers are practically inevitable; mistakes happen, communications break down- we’re human after all! But a lot of good can come from this situation.

Studies suggest as many as 90% of unhappy customers don’t ever complain, they simply don’t return. So if dealing with a disappointed customer, listen, empathize and work towards a quick resolution. Consumers who have their problems fixed efficiently are likely to tell up to six people about the experience!

And if you are an unhappy customer? Before taking to social media, contact the business, be clear & specific about your issue and give them a chance to make it right and keep your business! These small things help create a marketplace where buyers and sellers trust each other. And remember, you can use your local BBB to find a list of trustworthy businesses before you buy!

Click here for more information about the Better Business Bureau.

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Local Business

Construction underway at Red Deer Regional Airport Terminal

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Construction has begun at the Red Deer Regional Airport to convert the existing terminal into a full-service FBO (Fixed Based Operator), in partnership with Tucana Aviation.

The term FBO is given to an organization granted the right by an airport to provide a variety of ground support services, such as fueling, maintenance, catering, transportation/accommodation logistics, etc. In addition to their operational expertise and experience, they are also service orientated with an unwavering commitment to providing the best customer experience possible for both the passengers and flight crew, as they transient the airport.

Our partner in this endeavour, Tucana Aviation, is a well-established organization with a combined 30 years leadership experience in the aviation/oil and gas business. Their knowledge and experience, along with their unwavering commitment to safety/security as an existing tenant at the Red Deer Regional Airport, makes them an ideal partner. Tucana Aviation will be tasked with increasing the Charter and VIP traffic that utilizes the Red Deer Regional Airport, through various marketing and collaborative efforts with the Airport Authority.

Jim Freake, Operations Manager at Tucana Aviation states: “As the airports newest partner, we see huge potential for both oil and gas companies and private aircraft operators looking for VIP service while at the same time saving thousands in operating costs. We are truly thankful for this opportunity and look forward to helping grow the Red Deer Regional Airport”.

Graham Ingham, CEO of the Red Deer Regional Airport states: “We are very excited to be partnering with Tucana Aviation, and for the opportunity to further grow the airport by leveraging their experience and relationships. Focusing on service and making sure our customers have a positive experience while at the airport is also extremely important to us, as we attempt to capitalize on an already thriving charter market currently running along the Edmonton – Calgary corridor”.

The development of the Red Deer Regional Airports FBO partnership with Tucana Aviation is a vital step towards growth at the airport, and a big part of their future strategic planning. This, in addition to the recent unveiling of their land development strategy, and continued pursuit of scheduled air service, will ensure the airport is capable of achieving its vision of becoming the “Aviation Gateway and Key Economic Driver for Central Alberta”.

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Business News

3 new members join board of Downtown Business Association

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Red Deer Downtown Business Association welcomes three new board members

The Red Deer Downtown Business Association (DBA) is proud to welcome three new members to our Board of Directors. The following individuals will join existing members Kerstin Heuer, Dulcie Timmons, Julie Oliver, Kathryn Harris, Vicki Finlay and Clayton Ganson.

  • Donna Hall – Academic Express
  • Madison Marcil – Rob Rae Clothiers
  • Deziree Bertin – Burgundy’s Food and Stage

    “We are proud to welcome 3 new board members from businesses and sectors that have not served before,” said Amanda Gould, Executive Director. “The 2020 Board will reflect entertainment, retail and professional – the perfect mix to ensure all areas of downtown receive the best possible representation at board level.”

    The DBA will also welcome Ken Johnston as The City of Red Deer Council Representative and Corporal Dwayne Hanusich of the Red Deer RCMP as a non-voting member.

    The DBA wishes to thank departing board member Diana Heinzlmeir for her involvement with the Board of Directors for the past three years.

    Board members will meet in January 2020 to select the executive for the year.

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november, 2019

tue19nov1:00 pm3:00 pmDiabetes Discussion Drop In1:00 pm - 3:00 pm

thu21novAll Daysun24Festival of Trees(All Day)

thu21nov6:00 pm11:00 pmFestival of Trees - Preview Dinner6:00 pm - 11:00 pm MST Westerner Park, 4847A-19 Street

fri22nov8:00 pm11:00 pmFestival of Wines8:00 pm - 11:00 pm MST Westerner Park, 4847A-19 Street

sat23nov9:00 am12:00 pmFestival Family Bingo - 1st time ever!9:00 am - 12:00 pm MST Westerner Park, 4847A-19 Street

sat23nov6:00 pm11:00 pmMistletoe Magic !6:00 pm - 11:00 pm MST Westerner Park, 4847A-19 Street

sat23nov8:00 pmRed Deer Nov 23 - Calgary's THIRD CHAMBER - EP release show "Harvesting Our Decay"8:00 pm

sun24nov9:00 am12:00 pmBreakfast with Santa9:00 am - 12:00 pm MST Westerner Park, 4847A-19 Street

mon25nov1:30 am2:30 pmPlanning A Calmer Christmas1:30 am - 2:30 pm

mon25nov6:30 pm8:30 pmRustic Succulent Box WorkshopUnique Workshop to create Succulent Box6:30 pm - 8:30 pm

tue26nov1:00 pm3:00 pmDiabetes Discussion Drop InDiabetes Discussion Drop In1:00 pm - 3:00 pm

thu28nov7:30 pm11:00 pmA special Christmas Musical Event at The KrossingBig Hank's Tribute to the Blues Songs of Christmas7:30 pm - 11:00 pm MST The Krossing, 5114 48 Avenue

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