Business
Indigo creates temporary website for browsing after cyberattack
By Tara Deschamps in Toronto
Indigo Books & Music Inc. has created a temporary website for its customers to browse for books and gifts after a cyberattack halted the company’s online operations last week.
In a notice posted to the new site Friday titled “shop in store, window-shop online,” the Toronto-based retailer said the temporary website only allows for browsing and it is still not possible to make Indigo purchases online.
The company did not offer a timeline for when its website or app, which is also unavailable, might return.
“We are working hard to provide the seamless online shopping experience that our customers have come to expect,” the note read.
“Please check back daily for updates and progress.”
The temporary website was launched more than a week after Indigo first notified customers of a “cybersecurity incident” that left it unable to process electronic payments, including through its website.
When the incident began Feb. 8, Indigo was only able to process purchases made in store with cash, but some of its services, including credit and debit payments and some return capabilities, have since been restored.
The company has said it immediately engaged third-party experts to investigate and resolve the matter, but has still not explained the nature of the incident or what caused it.
“Our investigation is under way but not yet complete,” it added Friday.
The incident has placed many of Indigo’s sales in jeopardy as customers must purchase items in brick-and-mortar stores and were only able to make purchases in cash for much of the outage. Though debit and credit cards are now accepted at stores, the overall impact on Indigo’s sales will be felt more deeply the longer the other problems persist.
Its investigation has so far not found any instances of customer credit or debit cards being compromised, but it has not completely ruled such a breach out.
“If at any point in the future we determine that personal data has been compromised, we commit to contacting those impacted directly,” Indigo wrote in its Friday note.
The company has also assured customers that points distributed through its Plum loyalty program have not been impacted, but redemptions, sign-ups, or renewals are not currently possible.
However, customers can still receive Plum discounts for purchases made in store while the incident is ongoing. Points will be issued at a future date as long as shoppers retain their receipts.
Plum points typically expire when a customer doesn’t make a qualifying purchase within 12 months. Shoppers with points set to expire in February, will see their expiration date extended to March 31, Indigo said.
The company has also extended the 30-day exchange or return timeline for purchases that had to be brought back between Feb. 8 and 15. Customers with such items will now have until Feb. 21 to make returns.
The retailer remains unable to cancel orders placed before the incident, but said once the issue is resolved, it will provide refunds. It is also unable to offer order status updates or estimated delivery timelines for people awaiting shipments from Indigo.
This report by The Canadian Press was first published Feb. 27, 2023.
Companies in this story: (TSX:IDG)
Business
‘Source Of Profound Regret’: Firm Pays Half Billion Settlement To Avoid Criminal Prosecution For Fueling Opioid Crisis
From the Daily Caller News Foundation
By Adam Pack
A consulting giant that helped fuel the United States’ deadly opioid epidemic agreed to pay a massive settlement to avoid criminal prosecution, according to court papers filed Friday.
McKinsey & Company, an international management consulting firm that advised Purdue Pharma to “turbocharge” sales of Oxycontin during the height of the opioid crisis, entered into a deferred prosecution agreement with the Department of Justice (DOJ) that will require the firm to pay a $650 million settlement over five years.
A former senior McKinsey employee also pleaded guilty to an obstruction of justice charge for destroying records detailing the consulting giant’s work for Purdue.
The McKinsey settlement is the latest in a string of lawsuits seeking accountability from corporations and consulting firms for contributing to the opioid crisis.
The epidemic, created in part from the work of Purdue and McKinsey to market OxyContin to millions of Americans, has taken more than 500,000 lives and left a trail of devastation in its wake, particularly in parts of rural America.
“McKinsey schemed with Purdue Pharma to ‘turbocharge’ OxyContin sales during a raging opioid epidemic — an epidemic that continues to decimate families and communities across the nation,” U.S. Attorney Joshua Levy for the District of Massachusetts, who sued McKinsey alongside an attorney for the Western District of Virginia over the firm’s consulting work for Purdue, wrote following the settlement. “Consulting firms like McKinsey should get the message: if the advice you give to companies in boardrooms and PowerPoint presentations aids and abets criminal activity, we will come after you and we will expose the truth.”
“We are deeply sorry for our past client service to Purdue Pharma and the actions of a former partner who deleted documents related to his work for that client,” the consulting firm wrote in a statement following the settlement. “We should have appreciated the harm opioids were causing in our society and we should not have undertaken sales and marketing work for Purdue Pharma. This terrible public health crisis and our past work for opioid manufacturers will always be a source of profound regret for our firm.”
Business
Report: New York population could shrink by millions in coming years
From The Center Square
New York’s population could decline by more than 2 million people over the next 25 years as fewer people are born in the state and more people move out, according to a new report.
The study by Cornell University’s Jeb E. Brooks School of Public Policy’s Program on Applied Demographics projects that New York faces a significant population decline due to low fertility rates and aging that has not been offset by new arrivals.
“The projections confirm what we have been seeing for some time, which is that if the demographic trends in the state do not change, its population will continue to decline,” Jan Vink, lead analyst for the study, said in a statement. “Conservative estimates suggest a population decrease of 1 million by 2050, but we think an even greater decline is more likely.”
Researchers found that the number of New Yorkers ages 0-17 is projected to drop between 10% and 25% over the next 25 years amid a decline in the number of births. Meanwhile, the state’s population is projected to decline from the current 19.7 million to about 17 million by 2050, mostly through outmigration, the researchers said.
The study, which was partially funded by the state of New York, comes as Albany leaders have become increasingly concerned about outmigration from the state and its potential impact on the economy. Bills seeking to improve the state’s business sector and boost its competitiveness are expected to be filed in the upcoming legislative session.
“Policymakers want to know to what extent the crystal ball of demography can project the future of New York state’s population so they can plan for the future,” Cornell Population Center Director Matt Hall said.
Experts say New York’s outmigration has less to do with politics than it does with a lack of housing, prevailing wages and access to employment.
However, federal data shows that the population decline has major implications for the states, as well as revenue and tax collections. New York lost more than $14.1 billion in state-adjusted gross income between 2021 and 2022 as residents fled to New Jersey, Florida and other low-tax states, according to the latest Internal Revenue Service data.
Democratic Gov. Kathy Hochul has blamed a lack of housing as the primary reason New Yorkers are fleeing the state, making the case for expanding housing stock and making existing homes more affordable.
But Republicans have long argued that New York’s outmigration is being driven largely by the state’s highest-in-the-nation tax burden, a business sector struggling under excessive regulations and rising labor costs.
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