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What CRM System Is Used In Canada?

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Broadly stated, CRM is an approach used by businesses in the management of communication with potential and current customers. It involves the collection and sufficient analysis of customer data. This is usually carried out to ensure that future communications with customers and prospects are personalized to improve the customer’s experience with the business. 

Several businesses in Canada already utilize Creatio CRM in their business operations, especially in revamping their relationships with existing customers and prospects. But what is CRM? This question is still common among businesses that are not yet implementing CRM in Canada and beyond. In this article, we look at the CRM used in Canada and its roles among the industries using the tools. 

What Systems Are Used In Canada?

Some of the CRM systems used in Canada include creatio CRM, salesforce CRM, and Dynamics CRM. 

1. Creatio CRM

This is a Software as a service low-code solution that businesses use to manage business processes together with customer relationships. By the year 2020, the Creatio system was made of marketing Creatio with marketing automation tools, sales Creatio; with the sales force automation tools, studio Creatio; low-code platform, and service Creatio, which is used as a help desk software. 

This CRM system is widely used in Canada, and vendors in this category offer cost-effective solutions that support the integration of artificial intelligence into the CRM tools used by their clients to make their marketing, sales, and customer service more predictive, scalable, and proactive. 

Creatio remains a top-ranking leader in three categories of the 2019 CRM Market Leader Awards:

SalesForce Automation
Enterprise CRM
CRM for mid-sized companies 

Below are some of the CRM system functions that help in driving business strategies in Canada. 

Consolidating Client Data

With creatio CRM, it is much easier for businesses to consolidate all the data and interactions with customers. This data helps organizations personalize their interactions with customers and offer unique services to every client with unique needs. This helps to increase the satisfaction of customers, drive loyalty and improve customer experience.

Automation Of Business Processes

Organizations and businesses encounter several repetitive processes and activities in their daily operations. These processes are, however put under human control, making them more expensive and time-consuming. 

Businesses using CRM get access to the automation tools for the automation of both internal and external processes such as data entry, regular campaigns, etc. Employees, therefore, get more time to focus on more important activities and increase their productivity as a result. Automate marketing and sales processes with creatio CRM to increase your ROI. 

Targeted Marketing

While CRM helps organizations to gather relevant customer information, this data helps the employees in designing targeted marketing campaigns. Sales reps can therefore send more relevant messages as well as cross-sell and upsell. 

This kind of marketing also helps the businesses to increase their retention rates, increase sales and revenue. You can install a small business CRM solution to help you advance targeted marketing solutions. 

Increased Data Integrity 

CRM helps organizations enhance their data completeness by collecting more information on sales, among other relevant data to sales reps, marketing, and service teams. This helps to close the information gaps available in a business to reduce chances of misunderstanding, poor performance, failed projects, among other shortcomings. 

2. Salesforce CRM 

Salesforce specializes in customer relationship management and helps businesses to track customer interactions with businesses, market to customers, among other services. 

Some of the functions supported by Salesforce CRM include weeding out duplicate leads, Email and Campaign management, opportunity forecasting, Google Apps integration, and Web to Lead support. 

Salesforce is built on the following types of clouds: service cloud, custom cloud, marketing cloud, Salesforce automation, and analytics. 

3. Dynamics CRM 

This is another intelligent business application used by businesses in Canada. It helps organizations to evolve, transform and grow. Besides, they unify CRM and ERP capabilities by offering purpose-built apps for the management of specific business functions. 

Todayville Content Team works with a wide variety of clients to develop compelling content solutions. Our experienced team develops strategic campaigns that use video and storytelling, digital advertising and social media to help our clients position and distinguish themselves in the market.

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From Underdog to Top Broodmare

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WATCH From Underdog to Top Broodmare (video)

Executive Producers Jeff Robillard (Horse Racing Alberta) and Mike Little (Shinelight Entertainment)

What began as an underdog story became a legacy of excellence. Crackers Hot Shot didn’t just race — she paved the way for future generations, and in doing so became one of the most influential producers the province has known.

The extraordinary journey of Crackers Hot Shot — once overlooked, now revered — stands as one of Alberta’s finest success stories in harness racing and breeding.

Born in humble circumstances and initially considered rough around the edges, Crackers Hot Shot overcame long odds to carve out a career that would forever impact the province’s racing industry. From a “wild, unhandled filly” to Alberta’s “Horse of the Year” in 2013, to producing foals who carry her spirit and fortitude into future generations.

Her influence ripples through Alberta’s racing and breeding landscape: from how young stock are prepared, to the aspirations of local breeders who now look to “the mare that did it” as proof that world-class talent can emerge from Alberta’s paddocks.

“Crackers Hot Shot, she had a tough start. She wasn’t much to look at when we first got her” — Rod Starkewski

“Crackers Hot Shot was left on her own – Carl Archibald heard us talking, he said ‘I’ll go get her – I live by there’. I think it took him 3 days to dig her out of the snow. She was completely wild – then we just started working on her. She really needed some humans to work with her – and get to know that people are not scary.” — Jackie Starkewski

“Crackers Hot Shot would be one of the top broodmares in Albeta percentage wise if nothing else. Her foals hit the track – they’re looking for the winners circle every time.” — Connie Kolthammer

Visit thehorses.com to learn more about Alberta’s Horse Racing industry.

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Digital Trends Catching on in Small-Town Canada

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In our modern world, Canada continues to present a striking duality between its major metropolitan centres and vast rural regions. Home to bustling global cities in
the shape of Toronto, Montreal and Vancouver, a reported 82% of Canada’s 41 million inhabitants live within its urban areas, despite the fact that over 98% of the
nation’s landmass is classified as rural. What’s more, the digital transformation that has transformed Canada’s cities into leading tech hubs has for a long time, left much of small-town Canada behind. More recently, however, digital trends appear to be catching on in towns across the country. Thanks to the emergence of critical
technological infrastructure and effective government programs, communities and businesses formerly left in the dark by digitalization are now reaping the benefits.

High-speed internet across Canada

The critical importance of high-speed internet in influencing further digital expansion cannot be overstated, and it is the mass improvement of internet coverage and
connection speeds across Canada that has allowed more rural communities to better integrate into the modern digital landscape. In 2018, the availability of high-speed
internet in urban areas stood at 97.9% – in rural areas this figure plummeted to 42.3%. Thanks to the federal government’s Universal Broadband Fund, a $3.25
billion project to bring high-speed internet to 98% of Canadians by 2026, this figure is rising sharply. Government initiatives have been further supported by the ability of satellite-based provider Starlink to provide coverage to isolated areas as well as several community-led projects in towns like Kaslo (British Columbia) and Olds
(Alberta) which have developed impressive, localized infrastructure. The consistent improvement of internet capabilities across small-town Canada continues to be a key digital trend as the country looks ahead.

Digital payments increasing in popularity

2024 saw $12.2 trillion transferred through payment transactions across Canada – of this figure, 86% were completed through digital means. While credit cards, that can be stored in e-wallets, continue to be the dominant form of payment method, there is a noticeable rise in the number of Canadians also using smart home devices,
electronic funds transfer (EFT) and direct social media methods to complete transactions. While these figures reflect the total population of both urban and rural
areas, there are signs that digital payments are growing at an impressive rate in Canada’s more isolated regions and communities. Driven by improvements to
internet access as well as the effectiveness of innovative fintech start-ups like Squared Stripe that have streamlined digital solutions for smaller businesses, digital
payments are increasingly being preferred to cash in Canada’s rural towns. This has been further accelerated by shifting consumer preferences in recent years. Small
communities have become more closely connected with the rest of Canada and as a result, local people are increasingly expecting the same quality of service as what is
available in the likes of Toronto and Montreal.

The emergence of online casinos

One sector that has benefited immensely from digital infrastructure improvements is the Canadian iGaming scene, with online gambling becoming increasingly popular
across the nation’s provinces. For many Canadians, the nearest land-based casino venues are hundreds of miles away, making it difficult to access regulated gaming.
However, the recent emergence of a burgeoning online gambling sector in the country, particularly in provinces like Ontario and Alberta, has given greater access
to high quality gaming to more isolated communities. By heading to helpful directories like Casino.org, rural players can find expert reviews of the newest online
casinos in Canada, bringing the excitement of the country’s leading casinos to the comfort of their homes. While there are still challenges that lie ahead for Canadian
iGaming operators, the continued upward trajectory of player numbers, and company revenues, indicates further growth is on the horizon.

Social media transforming small towns

It is impossible to talk about the digital world these days without mentioning social media. Platforms like Instagram, Facebook and X (formerly Twitter) have
transformed from simple connectivity sites to major commerce giants. What’s more, their ability to engage with smaller, more isolated populations has transformed daily life for those living in small-town Canada. While previously geographically cut off from the people, events and trends of major cities, nowadays everyone is receiving the latest goings-on in real time. While this has undoubtedly impacted the culture and consumer demands of rural communities, it has also had major implications for small businesses. Catching on to the utility of social media marketing, towns are now seeing local traders use things like livestream shopping events, short-form video promotions and even direct social commerce. The impact – consumers are now increasingly choosing to go local.

The inevitable arrival of AI

It doesn’t feel like long ago that the potential of AI to transform our societies felt like a distant dream, but there can be no denying that we are starting to feel its influence everywhere, from creating serious question marks around how education systems can continue to function to the complex data analysis it utilizes to hyper-personalize social media platforms. And, while it is easy to intrinsically link the use of AI with digitally mature urban areas, it may in fact be more rural towns and communities that see the greatest impact. For example, a recent study by the University of Waterloo has indicated that AI could be vital for the future of health care in rural Canada, where leading doctors and specialists are few and far between.

As the world becomes more digitally connected, Canada’s smallest communities are making sure they aren’t left behind. In many ways, the emergence of the digital
realm has brought these towns closer than ever before to the country’s urban regions – in fact, closer to everywhere. Geographical limitations are no longer a
barrier to technological development and greater interconnectivity in small town Canada, with the foundations now in place to allow for further expansion.
Furthermore, despite this increasingly globalized reality, the increased drive towards ‘local first’ commerce influenced by digital trends highlights that not only does the
future of small towns look secure, but so too does their individuality and authenticity.

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