211 is the source Canadians trust when seeking information and services to deal with many of life’s challenges. 211’s award-winning telephone help line (2-1-1) and website (www.ab.211.ca) provide a gateway to community, social, health and related government services.
United Way has led the 211 initiative from its start in 1997. United Way Central Alberta launched the region-wide 211 online service in 2014, and has been progressively promoting and expanding municipal partnerships with the goal of delivering this vital phone service to every resident in our region.
A Real 211 Story;
A man walked into the United Way Central Alberta office and asked for help in broken English. We called 211, and asked him what language he spoke. He said “Arabic”, and within a minute the 211 Information and Referral Specialist had an Arabic interpreter on the line. 211 referred and gave him directions to the Food Bank as well as information on other agencies that could help him, including immigrant services – all in his own language.