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City of Red Deer

City RCMP Detachment closed to public. City Hall restricted

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From the City of Red Deer

Improving online and telephone customer service in support of social distancing recommendations

A shift to online and telephone customer service will take place with The City of Red Deer limiting public access to its facilities, such as Civic Yards, City Hall and Red Deer RCMP. This is being done in the effort to strengthen Alberta Health guidelines for social distancing.

While the risk to residents remains low, we are taking steps to protect staff and the public to prevent community spread.

“We encourage citizens to visit us online or call the Call Centre before coming to City Hall to do business,” said Tara Shand, Public Information Officer. “While City Hall does remain open for critical business, we are limiting public access as a means to protect the health and safety of our employees, customers and citizens.”

Effective tomorrow, The City’s Civic Yards facility (located at 7721 40 Avenue) and City departments located within Professional Building, including Human Resources, Corporate Services and Community Services (located at 4808 50 Street) will close to the public. The City’s Land and Economic Development office (located at 5000 51 Avenue) will also be closed to the public.

City Hall will remain open at this time, however, public access to City Hall will be limited to the main floor only. Residents are encouraged to do business with The City online or by phone as much as possible. Online services can be accessed online through www.reddeer.ca/mycity. Cemetery services, Waste Management Facility, and Sorenson Station Transit customer service remains open to the public. Transit continues to operate, with enhanced cleaning services, however dedicated school bus services are not running.

Also starting tomorrow, Wednesday, March 18, the following changes take effect at the downtown RCMP detachment:

  • The front counter at the downtown Red Deer RCMP detachment is closed to the public.
  • Red Deer RCMP is accepting all reports (vehicle collisions, information related to investigations as well as reports of crimes and suspicious activity) from the public through email or telephone.
    • To make a report to Red Deer RCMP call 403-343-5575 or email [email protected] Non-emergency reports can be made between 8 a.m. until 10 p.m. seven days a week.
    • In an emergency, or to report a crime in progress, call 9-1-1.
    • When calling 9-1-1, tell the operator if you are experiencing cold or flu like symptoms.
  • Non-essential fingerprinting and criminal record checks are cancelled at this time.

Red Deer RCMP has also enhanced cleaning within its detachments and all staff are taking extra precautions to prevent the spread of COVID-19 through wearing protective equipment such as gloves and increasing use of hand sanitizer.

“The safety and security of the public has always and will continue to be the top priority for Red Deer RCMP, which is why we are increasing our online and telephone customer service options,” said Gerald Grobmeier, Officer in Charge. “During these unprecedented times, we remain steadfast in our duty to serve and protect the citizens of Red Deer and are ready to respond to any potential situation while also continuing with high-quality around the clock policing services that citizens expect.”

“Our community has banded together through these difficult and challenging times,” said City Manager Allan Seabrooke. “We know the new additional restrictions announced today have significant impacts on our residents and their lives, and we thank everyone for their support of one another.”

The City is also mobilizing around our response to vulnerable populations, housing and social needs. Today, the Province announced funding to flow through Family and Community Support Services as well as Community Based Organization.

We encourage all citizens to follow the recommendations of Alberta Health Services. For the latest information on COVID-19 visit alberta.ca/covid19 and the latest on how City services are impacted visit reddeer.ca/covid19. Please call the Call Centre, open 8 a.m. until 8 p.m. with questions at 403.342.8111.

 

After 15 years as a TV reporter with Global and CBC and as news director of RDTV in Red Deer, Duane set out on his own 2008 as a visual storyteller. During this period, he became fascinated with a burgeoning online world and how it could better serve local communities. This fascination led to Todayville, launched in 2016.

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Business

City of Red Deer expedites patio process for desperate restaurants

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From the City of Red Deer

City accommodates demand for patios

Summer patios are popping up throughout Red Deer as an extension to seating areas at local restaurants. Following the mandated closure of indoor dining by the Government of Alberta, outdoor patios are one way food and beverage businesses can continue to operate.

“We know local business owners are struggling to adapt to changing restrictions and wanted to find a way to expedite the application process so these businesses see minimal impact to their operations as a result of closure of indoor dining,” said Erin Stuart, Inspections and Licensing Manager. “The health and safety of Red Deerians is of utmost importance, and participating businesses must ensure that public health orders and provincial restrictions continue to be followed.”

Patios installed on private property require a development permit and may require a building permit. In an effort to offer immediate assistance to businesses, The City is modifying these processes to allow for installation of patios prior to permits being issued, following discussions with the Red Deer Chamber of Commerce.

A signed waiver is required by the business owner, allowing for the immediate installation of the patio. The business owner will be responsible for submitting a complete application, including a site plan outlining the location and measurements of the patio and the number of seats, within two weeks of the signed waiver being submitted. The permit will continue to be processed, ensuring safety and legislative requirements are met, and will be valid until September 30, 2021.

For patios within the downtown core, business owners are required to apply for a Seasonal Downtown Patio. Businesses within the downtown core require a boardwalk to be installed around the perimeter of the patio to provide a safe, accessible walkway for pedestrians (this excludes businesses located within Ross Street Patio). The City will build, install, remove and store these boardwalks at no cost to participating businesses.

Interested business owners can visit www.reddeer.ca/seasonalpatios for more information and to begin the application process.

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City of Red Deer

City will identify potential locations for new homeless shelter by early May

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From the City of Red Deer

Council supports interim shelter, directs administration to find alternative location

City Council has resolved to support the continuation of an interim shelter and directed administration to find a new location in collaboration with the Province and service providers.

“We have a responsibility to look after our most vulnerable citizens in a responsible manner, with the interests of the wider community in mind as well,” said Mayor Tara Veer. “Without a permanent integrated homeless shelter in place, infrastructure we have been advocating the Province for years to complete, it is no surprise that the public is frustrated, the service providers are frustrated and the vulnerable themselves are frustrated. There are significant consequences in the community for having temporary and insufficient solutions to very complex social challenges, but I am hopeful the preliminary direction Council gave today will help will bridge the gap for vulnerable citizens, the service providers, and our business community and community in general until a more permanent solution can be put into place.”

Within four weeks, administration will bring back options for a new interim shelter location for Council to consider. To ensure the proper processes take place for the relocation, administration will also bring forward a recommendation to extend the operations at the current temporary shelter site at Cannery Row.

“Although we are proceeding with exploration of potential new interim sites, we will most likely need Council to approve an extension of the Cannery Row site until the new location is up and running. When we come back in four weeks, we will bring timing, costs and procedural requirements to make the move to a new site,” said City Manager Allan Seabrooke.

At this time, the Cannery Row site has guaranteed Provincial funding until March 31, 2022. The City will work with the Province and Safe Harbour to secure proper funding for a new temporary location.

“During discussions, Council was made aware of the funding agreement in place, and recognizes there could be financial requirements from The City to move and operate the interim shelter in its new location,” said Seabrooke. “We will gather as much information as possible to allow Council to make an informed decision, including potential operating and capital costs, which will require Council approval.”

“City Council’s resolutions tonight aim to balance the needs of Red Deer’s vulnerable population, surrounding properties and the community as a whole. However, despite our best efforts, Safe Harbour and the Province of Alberta may still select their own site, as long as it is zoned for public service,” said Seabrooke.

The interim shelter is expected to support the community’s vulnerable population until a permanent shelter is operational. On February 7, 2020, the Province committed to $7 million in its 2020 Capital Plan for a purpose built integrated emergency shelter in Red Deer. A Memorandum of Understanding (MOU) between the Province of Alberta and The City of Red Deer was finalized in February 2021 to establish a general high-level understanding related to the provincially managed project to meet the current and future needs in Red Deer. Specifics about location, timing and operational details have not yet been determined by the provincial government.

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