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Business

Business Spotlight: Increased Online Activity, Increased Concerns

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10 minute read

These are unprecedented times for most industries in Alberta, including the IT industry. We do not hear a lot about the challenges faced by businesses that offer IT services in the wake of self-isolation and the transition to working from home. In this piece, we will discover what a local Calgary company, SysGen Solutions Group, is doing to tackle the ‘new norm’ in their daily work routine, the physical and mental support provided for their employees and their support in our community. This article will also discuss the concerns with security risks.

 

Since the beginning of March 2020, Statistics Canada, as part of their Canadian Perspective Survey Series reported a 29% increase in people working from home. Following that increase, we have seen a major increase in online activity, with the majority of that traffic being directed to software applications that support our work from home communication and productivity. As seen below, TrustRadius reports data on the rising software categories from the beginning of the COVID-19 outbreak to April 6th.

(Data sourced from TrustRadius on top rising software categories, April 2020)

 

With this rise, how does a local Alberta IT company tackle this new challenge and play its part in supporting its customers, employees and their community during the COVID-19 pandemic?

 

SysGen Solutions Group was founded in 1995 and is a major player in IT consulting firms across Western Canada. Over their 25 years, SysGen has been the recipient of several national and international awards, including Canada’s Top Small & Medium Employer (2017 to 2019), Alberta’s Top Employer (2017 to 2018), Profit 500 (2013 to 2017), CRN’s Top Managed Service Providers 500 (2017 to 2019), Top 100 Solution Provider in Canada from CDN (2016 to 2017), Ingram Micro Microsoft 365 Partner of the Year (2019) amongst several other accolades. Awards such as these show a true passion for their employees and their ability to drive their industry into the future.

 

The president of SysGen, Ryan Richardet found himself at a crossroads before his growth at the company. Working on a MSC in cardiovascular science at the University of Calgary and being accepted into USC Medical School, he chose to rethink his passion. Ryan decided that building a great company through people was what he wanted to do; thus he continued working in business development for SysGen just under 10 years ago. Through multiple roles in the company, he was promoted by SysGen CEO Lyle Richardet from vice president to president in December of 2018.

 

“…the more you get better at it, the more you understand. You get excited to see other people achieve success. It’s pretty amazing” – Ryan Richardet, SysGen President

 

SysGen’s business model involves an array of IT services, including cybersecurity, a service that has skyrocketed in necessity during COVID-19. Like other organizations, SysGen has introduced a Work from Home (WFH) policy due to COVID-19. Traditionally, the local management team leads employees based on their office culture. Customer solutions are collaborated on as a team at SysGen and client offices. But these norms have been uprooted since COVID-19. 

 

How has communication between you and your team been since WFH?

 

Ryan mentions that SysGen has implemented strong communication between all members of his team since directing the entire staff to WFH. He is happy to say that his team has greatly accepted communicating through video conferencing and messaging apps.

 

“…there are two sides. It’s the employee and employer relationship. I can’t even really see it that way. I’m here with everybody in the trenches and we’re all working as a team”

Virtual town halls have been useful to facilitate weekly communication to ensure employees are aware of updates at SysGen. They have been using the chat conferencing tool Microsoft Teams to ensure collaboration continues between staff and that SysGen stays true to its mission to deliver an amazing customer experience. Ryan sees it as a transformational business platform that provides many tools for people to communicate and collaborate effectively.

 

“I see the whole team digging in and trying to go the extra mile to make a difference right now. I’m super proud of that. I can’t be more excited about the relationship between all of us during this time.”

Community Support

 

SysGen has proactively supported the community for several years through SysGen Cares. This support has included offering free IT support to non-profits such as cSPACE and Downtown Vernon. Nominations were received from the community and the selected non-profit was chosen based on its application. SysGen has also worked with local sports teams to sponsor jerseys and has donated funds for trout restocking efforts with the Alberta Conservation Association. Alpine Canada is another organization SysGen works with through SyGen Cares to support their IT services and initiatives.

 

Recently, SysGen introduced a new initiative to help non-profits that have been hit hardest by COVID-19. This program offers a donation of up to $1,000 to a non-profit chosen by an organization that signs with SysGen for managed services. You can learn more about this initiative here.

 

What recommendations would you offer for those concerned about their cybersecurity during this time?

 

There have been recent reports of cybersecurity issues that align with the rise in online activity. Some may be aware that the popular web conferencing tool “Zoom” has been banned from educational institutions and large companies across the world due to security issues. There are also numerous other considerations about how to keep our privacy and security intact while almost a third of the population works from home.

 

“…we have a managed security platform to help clients establish secure technology

environments. But there are little things you can personally do right now…”

 

Some of the recommendations from Ryan and his team consist of conducting good internet hygiene. This can be learned through infographics and webinars offered by industry experts. SysGen will be offering a cybersecurity webinar in the coming weeks on this topic. Following that, make sure that you close programs when you’re finished using them and implement strong passwords across user accounts.

 

One concern is that a webcam can be accessed through viruses or malware downloaded from an unknown source. It may be a scary thought to have after spending weeks on your laptop, however, Ryan offers a simple tip: Cover your webcam when you’re not using it for video calling. You can even do this with a piece of tape. To learn more, visit SysGen’s blog for additional information on technology and IT services.

 

Hopes for the future?

 

Typically, Ryan and other team members would travel for client meetings. Now that he’s working from home, he does not miss traffic lights and congested roads. He’s looking forward to the social aspects of his position, including meetings and events with colleagues and customers. In the meantime, Ryan virtually connects with his team and clients, sometimes in a more informal way to catch up or share a funny meme. Keeping the social part of the work environment alive has a positive effect on team morale, which is important with the uncertainty in the world today.

 

In celebration of SysGen’s 25-year milestone, they are planning a virtual party with various events through a virtual town hall. This is where the real creative thinking begins. Ryan mentions:

 

“…the celebration is going to be virtual so we will have to experiment with whether it could ever replace an in-person party. We’re going to make it fun and engaging, so we’ll find out!”

 

If you would like to learn more about this local Alberta company, SysGen Solutions Group, visit their website or social media. Here you will find information on how to increase your internet hygiene and improve your work from home experience because it’s likely here to stay.

 

Website – SysGen Solutions Group –  Twitter – FacebookLinkedInYouTube

 

 

For more stories, visit Todayville Calgary

Business

Federal government’s ‘fudget budget’ relies on fanciful assumptions of productivity growth

Published on

From the Fraser Institute

By Niels Veldhuis and Jake Fuss

Labour productivity isn’t growing, it’s declining. And stretching the analysis over the Trudeau government’s time in office (2015 to 2023, omitting 2020 due to COVID), labour productivity has declined by an average of 0.8 per cent. How can the Trudeau government, then, base the entirety of its budget plan on strong labour productivity growth?

As the federal budget swells to a staggering half a trillion dollars in annual spending—yes, you read that correctly, a whopping $538 billion this year or roughly $13,233 per Canadian—and stretches over 430 pages, it’s become a formidable task for the media to dissect and evaluate. While it’s easy to spot individual initiatives (e.g. the economically damaging capital gains tax increase) and offer commentary, the sheer scale and complexity of the budget make it hard to properly evaluate. Not surprisingly, most post-budget analysts missed a critically important assumption that underlies every number in the budget—the Liberals’ assumption of productivity growth.

Indeed, Canada is suffering a productivity growth crisis. “Canada has seen no productivity growth in recent years,” said Carolyn Rogers, senior deputy governor at the Bank of Canada, in a recent speech. “You’ve seen those signs that say, ‘In emergency, break glass.’ Well, it’s time to break the glass.”

The media widely covered this stark warning, which should have served as a wake-up call, urging the Trudeau government to take immediate action. At the very least, this budget’s ability—or more accurately, inability—to increase productivity growth should have been a core focus of every budget analysis.

Of course, the word “productivity” puts most people, except die-hard economists, to sleep. Or worse, prompts the “You just want us to work harder?” questions. As Rogers noted though, “Increasing productivity means finding ways for people to create more value during the time they’re at work. This is a goal to aim for, not something to fear. When a company increases productivity, that means more revenue, which allows the company to pay higher wages to its workers.”

Clearly, labour productivity growth remains critical to our standard of living and, for governments, ultimately determines the economic growth levels on which they base their revenue assumptions. With $538 billion in spending planned for this year, the Trudeau government better hope it gets its forecasts right. Otherwise, the $39.8 billion deficit they expect this year could be significantly higher.

And here’s the rub. Buried deep in its 430-page budget is the Trudeau government’s assumption about labour productivity growth (page 385, to be exact). You see, the Liberals assume the economy will grow at an average of 1.8 per cent over the next five years (2024-2028) and predict that half that growth will come from the increase in the supply of labour (i.e. population growth) and half will come from labour productivity growth.

However, as the Bank of Canada has noted, labour productivity growth has been non-existent in Canada. The Bank uses data from Statistics Canada to highlight the country’s productivity, and as StatsCan puts it, “On average, over 2023, labour productivity of Canadian businesses fell 1.8 per cent, a third consecutive annual decline.”

In other words, labour productivity isn’t growing, it’s declining. And stretching the analysis over the Trudeau government’s time in office (2015 to 2023, omitting 2020 due to COVID), labour productivity has declined by an average of 0.8 per cent. How can the Trudeau government, then, base the entirety of its budget plan on strong labour productivity growth? It’s what we call a “fudget budget”—make up the numbers to make it work.

The Trudeau fudget budget notwithstanding, how can we increase productivity growth in Canada?

According to the Bank of Canada, “When you compare Canada’s recent productivity record with that of other countries, what really sticks out is how much we lag on investment in machinery, equipment and, importantly, intellectual property.”

Put simply, to increase productivity we need businesses to increase investment. From 2014 to 2022, Canada’s inflation-adjusted business investment per worker (excluding residential construction) declined 18.5 per cent from $20,264 to $16,515. This is a concerning trend considering the vital role investment plays in improving economic output and living standards for Canadians.

But the budget actually hurts—not helps—Canada’s investment climate. By increasing taxes on capital gains, the government will deter investment in the country and encourage a greater outflow of capital. Moreover, the budget forecasts deficits for at least five years, which increases the likelihood of future tax hikes and creates more uncertainty for entrepreneurs, investors and businesses. Such an unpredictable business environment will make it harder to attract investment to Canada.

This year’s federal budget rests on fanciful assumptions about productivity growth while actively deterring the very investment Canada needs to increase living standards for Canadians. That’s a far cry from what any reasonable person would call a successful strategy.

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Alberta

Alberta government should create flat 8% personal and business income tax rate in Alberta

Published on

From the Fraser Institute

By Tegan Hill

If the Smith government reversed the 2015 personal income tax rate increases and instituted a flat 8 per cent tax rate, it would help restore Alberta’s position as one of the lowest tax jurisdictions in North America

Over the past decade, Alberta has gone from one of the most competitive tax jurisdictions in North America to one of the least competitive. And while the Smith government has promised to create a new 8 per cent tax bracket on personal income below $60,000, it simply isn’t enough to restore Alberta’s tax competitiveness. Instead, the government should institute a flat 8 per cent personal and business income tax rate.

Back in 2014, Alberta had a single 10 per cent personal and business income tax rate. As a result, it had the lowest top combined (federal and provincial/state) personal income tax rate and business income tax rate in North America. This was a powerful advantage that made Alberta an attractive place to start a business, work and invest.

In 2015, however, the provincial NDP government replaced the single personal income tax rate of 10 percent with a five-bracket system including a top rate of 15 per cent, so today Alberta has the 10th-highest personal income tax rate in North America. The government also increased Alberta’s 10 per cent business income tax rate to 12 per cent (although in 2019 the Kenney government began reducing the rate to today’s 8 per cent).

If the Smith government reversed the 2015 personal income tax rate increases and instituted a flat 8 per cent tax rate, it would help restore Alberta’s position as one of the lowest tax jurisdictions in North America, all while saving Alberta taxpayers $1,573 (on average) annually.

And a truly integrated flat tax system would not only apply a uniform tax 8 per cent rate to all sources of income (including personal and business), it would eliminate tax credits, deductions and exemptions, which reduce the cost of investments in certain areas, increasing the relative cost of investment in others. As a result, resources may go to areas where they are not most productive, leading to a less efficient allocation of resources than if these tax incentives did not exist.

Put differently, tax incentives can artificially change the relative attractiveness of goods and services leading to sub-optimal allocation. A flat tax system would not only improve tax efficiency by reducing these tax-based economic distortions, it would also reduce administration costs (expenses incurred by governments due to tax collection and enforcement regulations) and compliance costs (expenses incurred by individuals and businesses to comply with tax regulations).

Finally, a flat tax system would also help avoid negative incentives that come with a progressive marginal tax system. Currently, Albertans are taxed at higher rates as their income increases, which can discourage additional work, savings and investment. A flat tax system would maintain “progressivity” as the proportion of taxes paid would still increase with income, but minimize the disincentive to work more and earn more (increasing savings and investment) because Albertans would face the same tax rate regardless of how their income increases. In sum, flat tax systems encourage stronger economic growth, higher tax revenues and a more robust economy.

To stimulate strong economic growth and leave more money in the pockets of Albertans, the Smith government should go beyond its current commitment to create a new tax bracket on income under $60,000 and institute a flat 8 per cent personal and business income tax rate.

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