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How AI is changing retail business in Canada

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Artificial Intelligence (AI) is reshaping the landscape of the retail industry around the world, and Canada is no exception. AI is revolutionizing the way retailers operate, from enhancing the customer experience to optimizing supply chains. In this article, we will explore how AI is changing the face of retail business in Canada and the key areas where it’s making a significant impact.

1. Customer-Centric Retail: Personalized Shopping Experiences

One of the most noticeable ways AI is changing retail in Canada is by personalizing the shopping experience. AI algorithms analyze vast amounts of customer data to understand preferences, shopping behavior, and demographics. This allows retailers to tailor product recommendations, offers, and marketing messages to individual customers. Personalization not only enhances the customer experience but also boosts sales and customer loyalty.

2. Inventory Management: Reducing Wastage and Stockouts

AI-driven inventory management systems are optimizing supply chains and helping retailers avoid overstocking or understocking products. By analyzing historical sales data, current trends, and external factors like weather, AI systems can predict demand more accurately. This leads to reduced wastage and prevents stockouts, ensuring that customers can find what they need when they visit a store or shop online.

3. Enhanced Customer Support: Chatbots and Virtual Assistants

AI-powered chatbots and virtual assistants are becoming a staple in the retail industry. They provide 24/7 customer support, answer common queries, and assist with orders. These intelligent virtual assistants can handle a wide range of customer interactions, allowing human support agents to focus on more complex issues. This results in improved customer service and operational efficiency.

4. Pricing Strategies: Dynamic and Competitive

AI algorithms are transforming pricing strategies. Retailers in Canada are using dynamic pricing, adjusting prices in real-time based on factors such as demand, competition, and inventory levels. This dynamic approach keeps pricing competitive and maximizes profits.

5. Supply Chain Optimization: Predictive and Efficient

Efficient supply chain management is crucial in the retail business. AI analyzes data from various sources to predict demand, optimize delivery routes, and identify potential issues in the supply chain. This ensures that products are available when and where customers want them, contributing to customer satisfaction and cost savings for retailers.

6. Visual Search: Improving Product Discovery

AI-driven visual search tools are making it easier for customers to find products they desire. Shoppers can now use images or photos to search for products, helping them discover items that match their preferences more accurately. This feature enhances the shopping experience, making it quicker and more enjoyable.

7. Security and Loss Prevention: Reducing Theft and Fraud

AI is enhancing security and loss prevention efforts in retail stores. Advanced surveillance systems use AI to monitor in-store activities, recognize suspicious behavior, and reduce theft. AI also helps in fraud detection for online transactions, making shopping safer for customers and more profitable for retailers.

8. Enhanced Customer Feedback

AI-powered sentiment analysis helps retailers understand customer feedback and sentiment. This allows for continuous improvements in response to customer suggestions and complaints, ensuring a more customer-centric approach.

However, as AI continues to reshape the retail industry, it also raises ethical considerations. Discussions about data privacy, algorithmic bias, and the impact on jobs will remain ongoing. Striking a balance between automation and the human touch will be vital to ensure a seamless and customer-centric shopping experience. In this situation better to choose a local custom software development company with great expertise in AI that will also be well-versed in the intricacies of the local retail market, as well as comply with consumer protection laws.

9. Augmented Reality (AR) and Virtual Reality (VR): Immersive Shopping Experiences

AI-driven AR and VR applications are creating immersive shopping experiences in Canada. Shoppers can virtually try on clothes, visualize furniture in their homes, or experience products in entirely new ways. These experiences not only make shopping more enjoyable but also help customers make informed purchase decisions.

10. Predictive Analytics: Staying Ahead of the Game

Predictive analytics powered by cutting-edge AI technologies is helping retailers in Canada anticipate trends and stay ahead of the competition. Retailers can proactively adjust inventory, marketing campaigns, and product assortments based on AI-generated predictions, ensuring they remain competitive in a rapidly evolving market.

Artificial intelligence is not the future of retail in Canada; it’s the present. AI is transforming every aspect of the retail business, from personalized shopping experiences to supply chain efficiency and security. The adoption of AI is not just a trend; it’s a strategic imperative for retailers looking to thrive in the digital age.

As AI continues to advance, it will undoubtedly shape the future of the Canadian retail industry, delivering more convenience, efficiency, and customer satisfaction.

Todayville Content Team works with a wide variety of clients to develop compelling content solutions. Our experienced team develops strategic campaigns that use video and storytelling, digital advertising and social media to help our clients position and distinguish themselves in the market.

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Agriculture

From Underdog to Top Broodmare

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WATCH From Underdog to Top Broodmare (video)

Executive Producers Jeff Robillard (Horse Racing Alberta) and Mike Little (Shinelight Entertainment)

What began as an underdog story became a legacy of excellence. Crackers Hot Shot didn’t just race — she paved the way for future generations, and in doing so became one of the most influential producers the province has known.

The extraordinary journey of Crackers Hot Shot — once overlooked, now revered — stands as one of Alberta’s finest success stories in harness racing and breeding.

Born in humble circumstances and initially considered rough around the edges, Crackers Hot Shot overcame long odds to carve out a career that would forever impact the province’s racing industry. From a “wild, unhandled filly” to Alberta’s “Horse of the Year” in 2013, to producing foals who carry her spirit and fortitude into future generations.

Her influence ripples through Alberta’s racing and breeding landscape: from how young stock are prepared, to the aspirations of local breeders who now look to “the mare that did it” as proof that world-class talent can emerge from Alberta’s paddocks.

“Crackers Hot Shot, she had a tough start. She wasn’t much to look at when we first got her” — Rod Starkewski

“Crackers Hot Shot was left on her own – Carl Archibald heard us talking, he said ‘I’ll go get her – I live by there’. I think it took him 3 days to dig her out of the snow. She was completely wild – then we just started working on her. She really needed some humans to work with her – and get to know that people are not scary.” — Jackie Starkewski

“Crackers Hot Shot would be one of the top broodmares in Albeta percentage wise if nothing else. Her foals hit the track – they’re looking for the winners circle every time.” — Connie Kolthammer

Visit thehorses.com to learn more about Alberta’s Horse Racing industry.

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Digital Trends Catching on in Small-Town Canada

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In our modern world, Canada continues to present a striking duality between its major metropolitan centres and vast rural regions. Home to bustling global cities in
the shape of Toronto, Montreal and Vancouver, a reported 82% of Canada’s 41 million inhabitants live within its urban areas, despite the fact that over 98% of the
nation’s landmass is classified as rural. What’s more, the digital transformation that has transformed Canada’s cities into leading tech hubs has for a long time, left much of small-town Canada behind. More recently, however, digital trends appear to be catching on in towns across the country. Thanks to the emergence of critical
technological infrastructure and effective government programs, communities and businesses formerly left in the dark by digitalization are now reaping the benefits.

High-speed internet across Canada

The critical importance of high-speed internet in influencing further digital expansion cannot be overstated, and it is the mass improvement of internet coverage and
connection speeds across Canada that has allowed more rural communities to better integrate into the modern digital landscape. In 2018, the availability of high-speed
internet in urban areas stood at 97.9% – in rural areas this figure plummeted to 42.3%. Thanks to the federal government’s Universal Broadband Fund, a $3.25
billion project to bring high-speed internet to 98% of Canadians by 2026, this figure is rising sharply. Government initiatives have been further supported by the ability of satellite-based provider Starlink to provide coverage to isolated areas as well as several community-led projects in towns like Kaslo (British Columbia) and Olds
(Alberta) which have developed impressive, localized infrastructure. The consistent improvement of internet capabilities across small-town Canada continues to be a key digital trend as the country looks ahead.

Digital payments increasing in popularity

2024 saw $12.2 trillion transferred through payment transactions across Canada – of this figure, 86% were completed through digital means. While credit cards, that can be stored in e-wallets, continue to be the dominant form of payment method, there is a noticeable rise in the number of Canadians also using smart home devices,
electronic funds transfer (EFT) and direct social media methods to complete transactions. While these figures reflect the total population of both urban and rural
areas, there are signs that digital payments are growing at an impressive rate in Canada’s more isolated regions and communities. Driven by improvements to
internet access as well as the effectiveness of innovative fintech start-ups like Squared Stripe that have streamlined digital solutions for smaller businesses, digital
payments are increasingly being preferred to cash in Canada’s rural towns. This has been further accelerated by shifting consumer preferences in recent years. Small
communities have become more closely connected with the rest of Canada and as a result, local people are increasingly expecting the same quality of service as what is
available in the likes of Toronto and Montreal.

The emergence of online casinos

One sector that has benefited immensely from digital infrastructure improvements is the Canadian iGaming scene, with online gambling becoming increasingly popular
across the nation’s provinces. For many Canadians, the nearest land-based casino venues are hundreds of miles away, making it difficult to access regulated gaming.
However, the recent emergence of a burgeoning online gambling sector in the country, particularly in provinces like Ontario and Alberta, has given greater access
to high quality gaming to more isolated communities. By heading to helpful directories like Casino.org, rural players can find expert reviews of the newest online
casinos in Canada, bringing the excitement of the country’s leading casinos to the comfort of their homes. While there are still challenges that lie ahead for Canadian
iGaming operators, the continued upward trajectory of player numbers, and company revenues, indicates further growth is on the horizon.

Social media transforming small towns

It is impossible to talk about the digital world these days without mentioning social media. Platforms like Instagram, Facebook and X (formerly Twitter) have
transformed from simple connectivity sites to major commerce giants. What’s more, their ability to engage with smaller, more isolated populations has transformed daily life for those living in small-town Canada. While previously geographically cut off from the people, events and trends of major cities, nowadays everyone is receiving the latest goings-on in real time. While this has undoubtedly impacted the culture and consumer demands of rural communities, it has also had major implications for small businesses. Catching on to the utility of social media marketing, towns are now seeing local traders use things like livestream shopping events, short-form video promotions and even direct social commerce. The impact – consumers are now increasingly choosing to go local.

The inevitable arrival of AI

It doesn’t feel like long ago that the potential of AI to transform our societies felt like a distant dream, but there can be no denying that we are starting to feel its influence everywhere, from creating serious question marks around how education systems can continue to function to the complex data analysis it utilizes to hyper-personalize social media platforms. And, while it is easy to intrinsically link the use of AI with digitally mature urban areas, it may in fact be more rural towns and communities that see the greatest impact. For example, a recent study by the University of Waterloo has indicated that AI could be vital for the future of health care in rural Canada, where leading doctors and specialists are few and far between.

As the world becomes more digitally connected, Canada’s smallest communities are making sure they aren’t left behind. In many ways, the emergence of the digital
realm has brought these towns closer than ever before to the country’s urban regions – in fact, closer to everywhere. Geographical limitations are no longer a
barrier to technological development and greater interconnectivity in small town Canada, with the foundations now in place to allow for further expansion.
Furthermore, despite this increasingly globalized reality, the increased drive towards ‘local first’ commerce influenced by digital trends highlights that not only does the
future of small towns look secure, but so too does their individuality and authenticity.

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