National
CBSA Union president – ArriveCan wasn’t needed
PACP’s Meeting No. 105 sheds light on the profound inefficiencies plaguing the Trudeau administration, as Mark Weber testifies on the ArriveCan’s failures and the cultural rot within the CBSA
In the latest episode of the ongoing saga that encapsulates the depth of dysfunction under the Trudeau administration, Meeting No. 105 of the PACP – Standing Committee on Public Accounts unfolded in what can only be described as a monumental barn burner. The spotlight shone intensely on Mark Weber, the resolute President of the Customs and Immigration Union, who took the stand to expose the underbelly of inefficiency and mismanagement festering with the ArriveCan from the perspective from his members on the ground.
In a testament to the burgeoning controversy, Weber’s testimony sliced through the facade of bureaucratic efficiency, laying bare the consequences of a government more concerned with image than substance. The ArriveCan debacle, with its spiraling $60 million expenditure, stands as a glaring symbol of the Trudeaus approach: reckless spending which is severely lacking accountability.
The session was a spectacle of irony and disarray that bordered on the comedic, as the theater of government dysfunction unfolded before our very eyes. Amidst the turmoil, Liberal MP Brenda Shanahan stood up, emblematic of the coalition’s unwavering detachment from reality, posing the question to Mark Weber:
“Can you please tell us what you have heard from your union members in terms of how ARRIVE can provide efficiencies to the previous paper-based system?”
Before diving into Weber’s response, it’s crucial to note the backdrop against which this farce was set. Here we had the Liberal party, clinging with desperate fingers to the thin reed of “efficiency,” as if this single word could magically overshadow the colossal sum of $60 million funneled into the abyss for an app that, as it turns out, was about as necessary as a screen door on a submarine.
Mark Weber’s response was as pointed as it was illuminating, a stark contrast to the fluff and bluster we’ve come to expect from the powers that be.
“In terms of the information that we needed for our purposes for customs officers, really all we needed was to be able to verify that the person was vaccinated, which everyone was able to do simply by showing us their vaccination on their phone or a printed-out copy.”
There it was, the moment of truth – the revelation that the taxpayer, the everyday Canadian, had been bilked out of $60 million for a redundant app, an app that wasn’t even a requirement in the practical conduct of our border security.
Weber then laid bare the operational fiasco that was the app’s implementation. The hours squandered on the ground, the bureaucratic hoops jumped through for information that seemed to serve no one, certainly not the Canadian public.
“It seemed like we were spending our time collecting information for others that in large part we don’t know or don’t think was used,”
he dissected mercilessly. And then came the kicker, the detail that should make every Canadian’s blood boil:
“As far as I know, no one verified where anyone was staying. You know, the hundreds of hours that our officers spent helping people collect this information at the border we don’t believe was really used at all.”
Mark was probed about another critical aspect: the training—or lack thereof—that his union members received on the proper use of the ArriveCan app. With a shake of his head, Mark’s response was disheartening but unsurprising. The training was minimal, leaving border guards underprepared and travelers equally bewildered. This lack of instruction exacerbated an already tense situation, pitting frustrated travelers against equally frustrated border personnel, a recipe for chaos and inefficiency at our nation’s gateways.
Mark didn’t stop there. He acknowledged that while technology can be a powerful ally, it is not a panacea for all woes. He underscored a fundamental truth: an app is merely a tool, and like all tools, its effectiveness is contingent upon the skill and expertise of those wielding it. In the realm of national security and border control, this means boots on the ground—trained, knowledgeable personnel ready to act. Mark stressed that despite the high hopes pegged on technological advancements like automated passport checkouts, these innovations have not significantly reduced wait times at airports. The anticipated streamline and efficiency, much vaunted by proponents of the app, have yet to materialize in any tangible form.
This situation leaves us with a glaring juxtaposition: on one side, a government heralding the dawn of a new, tech-savvy era in border management; on the other, the stark reality of frontline workers grappling with underpreparedness and ineffective tools. The mismatch between the glittering ideal and the gritty reality underscores a profound disconnect.
Mark painted a picture of an organization beset by inefficiency and bureaucratic bloat. He described a surreal scenario where the hierarchy was so top-heavy that there were instances of four superintendents tasked with supervising merely two employees. This, he argued, was indicative of a toxic culture that not only hampered operational effectiveness but also left little room for accountability.
More alarmingly, Mark highlighted a significant gap in the organization’s framework: the lack of whistleblower protection. This absence of safeguards for those willing to speak out against malpractices further entrenched the culture of silence and complicity, stifling any potential for reform or improvement from within.
In response to these criticisms, the Liberals and NDP, now bound in a coalition, deflected by invoking the specter of the Harper era, suggesting that the policies instituted during his tenure continued to cast a long shadow over the CBSA. However, this attempt to pivot away from current issues falls flat. The reality is, with the power and mandate to govern, the coalition could have engaged with the union or the CBSA long ago to address and reverse any contentious Harper-era policies. Yet, they chose inaction.
My fellow Canadians, as we close this chapter, let’s reflect on a critical issue that has metastasized within our public institutions—a malignancy that threatens the very integrity of our governance: the lack of whistleblower protection.
This deficiency, a silent but deadly cancer, undermines the moral and operational foundation of our services. When our dedicated public servants, those tasked with safeguarding the public good, stand muted, crippled by the fear of reprisal, we face a grave crisis. How can we expect improvement or rectitude within our systems if those witnessing wrongdoings remain shackled by fear? A system that stifles the courageous voices calling out corruption or malpractice is a system that has failed its people.
Consider the case of Luc Sabourin, a former employee of the CBSA. His experience is a stark illustration of this systemic failure. Sabourin spoke out, did his civic duty by reporting wrongdoing within his organization. But what reward did his honesty fetch? Bullying, ostracization, and a clear message: silence is safer than integrity. This is the dire consequence of a system that fails to shield its truth-tellers.
This, my fellow Canadians, is unacceptable. It’s high time we demand more than just superficial changes and empty promises from the Liberals and the NDP. Mere band-aid solutions and deflections to past administrations will not heal the deep-seated issues within our governance. The controversies swirling around instruments like ArriveCan and the toxic culture within the CBSA demand rigorous scrutiny, not mere sidestepping or finger-pointing. The swamp of corruption and malaise within our government requires draining, not mere change of guards or partisan rhetoric. Pierre Poilievre and his team, along with every conscientious lawmaker and citizen, must grab their metaphorical shovels. It’s time to excavate the entrenched bog of mismanagement and cleanse the festering wound of corruption that plagues our country.
Let this be a call to action: a plea for transparency, accountability, and genuine reform. For the health of our democracy, for the integrity of our institutions, and for the well-being of every Canadian, the time to act is now. Let’s unite in this critical endeavor to rejuvenate our system, to transform it into one that truly serves, protects, and represents us all.
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Business
The great policy challenge for governments in Canada in 2026
From the Fraser Institute
According to a recent study, living standards in Canada have declined over the past five years. And the country’s economic growth has been “ugly.” Crucially, all 10 provinces are experiencing this economic stagnation—there are no exceptions to Canada’s “ugly” growth record. In 2026, reversing this trend should be the top priority for the Carney government and provincial governments across the country.
Indeed, demographic and economic data across the country tell a remarkably similar story over the past five years. While there has been some overall economic growth in almost every province, in many cases provincial populations, fuelled by record-high levels of immigration, have grown almost as quickly. Although the total amount of economic production and income has increased from coast to coast, there are more people to divide that income between. Therefore, after we account for inflation and population growth, the data show Canadians are not better off than they were before.
Let’s dive into the numbers (adjusted for inflation) for each province. In British Columbia, the economy has grown by 13.7 per cent over the past five years but the population has grown by 11.0 per cent, which means the vast majority of the increase in the size of the economy is likely due to population growth—not improvements in productivity or living standards. In fact, per-person GDP, a key indicator of living standards, averaged only 0.5 per cent per year over the last five years, which is a miserable result by historic standards.
A similar story holds in other provinces. Prince Edward Island, Nova Scotia, Quebec and Saskatchewan all experienced some economic growth over the past five years but their populations grew at almost exactly the same rate. As a result, living standards have barely budged. In the remaining provinces (Newfoundland and Labrador, New Brunswick, Ontario, Manitoba and Alberta), population growth has outstripped economic growth, which means that even though the economy grew, living standards actually declined.
This coast-to-coast stagnation of living standards is unique in Canadian history. Historically, there’s usually variation in economic performance across the country—when one region struggles, better performance elsewhere helps drive national economic growth. For example, in the early 2010s while the Ontario and Quebec economies recovered slowly from the 2008/09 recession, Alberta and other resource-rich provinces experienced much stronger growth. Over the past five years, however, there has not been a “good news” story anywhere in the country when it comes to per-person economic growth and living standards.
In reality, Canada’s recent record-high levels of immigration and population growth have helped mask the country’s economic weakness. With more people to buy and sell goods and services, the overall economy is growing but living standards have barely budged. To craft policies to help raise living standards for Canadian families, policymakers in Ottawa and every provincial capital should remove regulatory barriers, reduce taxes and responsibly manage government finances. This is the great policy challenge for governments across the country in 2026 and beyond.
Business
The Real Reason Canada’s Health Care System Is Failing
From the Frontier Centre for Public Policy
By Conrad Eder
Conrad Eder supports universal health care, but not Canada’s broken version. Despite massive spending, Canadians face brutal wait times. He argues it’s time to allow private options, as other countries do, without abandoning universality.
It’s not about money. It’s about the rules shaping how Canada’s health care system works
Canada’s health care system isn’t failing because it lacks funding or public support. It’s failing because governments have tied it to restrictive rules that block private medical options used in other developed countries to deliver timely care.
Canada spends close to $400 billion a year on health care, placing it among the highest-spending countries in the Organization for Economic Co-operation and Development (OECD). Yet the system continues to struggle with some of the longest waits for care, the fewest doctors per capita and among the lowest numbers of hospital beds in the OECD. This is despite decades of spending increases, including growth of 4.5 per cent in 2023 and 5.7 per cent in 2024, according to estimates from the Canadian Institute for Health Information.
Canadians are losing confidence that government spending is the solution. In fact, many don’t even think it’s making a difference.
And who could blame them? Median health care wait times reached 30 weeks in 2024, up from 27.7 weeks in 2023, which was up from 27.4 weeks in 2022, according to annual surveys by the Fraser Institute.
Nevertheless, politicians continue to tout our universal health care system as a source of national pride and, according to national surveys, 74 per cent of Canadians agree. Yet only 56 per cent are satisfied with it. This gap reveals that while Canadians value universal health care in principle, they are frustrated with it in practice.
But it isn’t universal health care that’s the problem; it’s Canada’s uniquely restrictive version of it. In most provinces, laws restrict physicians from working simultaneously in public and private systems and prohibit private insurance for medically necessary services covered by medicare, constraints that do not exist in most other universal health care systems.
The United Kingdom, France, Germany and the Netherlands all maintain universal health care systems. Like Canada, they guarantee comprehensive insurance coverage for essential health care services. Yet they achieve better access to care than Canada, with patients seeing doctors sooner and benefiting from shorter surgical wait times.
In Germany, there are both public and private hospitals. In France, universal insurance covers procedures whether patients receive them in public hospitals or private clinics. In the Netherlands, all health insurance is private, with companies competing for customers while coverage remains guaranteed. In the United Kingdom, doctors working in public hospitals are allowed to maintain private practices.
All of these countries preserved their commitment to universal health care while allowing private alternatives to expand choice, absorb demand and deliver better access to care for everyone.
Only 26 per cent of Canadians can get same-day or next-day appointments with their family doctor, compared to 54 per cent of Dutch and 47 per cent of English patients. When specialist care is needed, 61 per cent of Canadians wait more than a month, compared to 25 per cent of Germans. For elective surgery, 90 per cent of French patients undergo procedures within four months, compared to 62 per cent of Canadians.
If other nations can deliver timely access to care while preserving universal coverage, so can Canada. Two changes, inspired by our peers, would preserve universal coverage and improve access for all.
First, allow physicians to provide services to patients in both public and private settings. This flexibility incentivizes doctors to maximize the time they spend providing patient care, expanding service capacity and reducing wait times for all patients. Those in the public system benefit from increased physician availability, as private options absorb demand that would otherwise strain public resources.
Second, permit private insurance for medically necessary services. This would allow Canadians to obtain coverage for private medical services, giving patients an affordable way to access health care options that best suit their needs. Private insurance would enable Canadians to customize their health coverage, empowering patients and supporting a more responsive health care system.
These proposals may seem radical to Canadians. They are not. They are standard practice everywhere else. And across the OECD, they coexist with universal health care. They can do the same in Canada.
Alberta has taken an important first step by allowing some physicians to work simultaneously in public and private settings through its new dual-practice model. More Canadian provinces should follow Alberta’s lead and go one step further by removing legislative barriers that prohibit private health insurance for medically necessary services. Private insurance is the natural complement to dual practice, transforming private health care from an exclusive luxury into a viable option for Canadian families.
Canadians take pride in their health care system. That pride should inspire reform, not prevent it. Canada’s health care crisis is real. It’s a crisis of self-imposed constraints preventing our universal system from functioning at the level Canadians deserve.
Policymakers can, and should, preserve universal health care in this country. But maintaining it will require a willingness to learn from those who have built systems that deliver universality and timely access to care, something Canada’s current system does not.
Conrad Eder is a policy analyst at the Frontier Centre for Public Policy.
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