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Feds open air-traveller complaint inquiry over claims airlines mislead about delays

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OTTAWA — The Canadian Transportation Agency has announced an inquiry under new passenger-rights rules after receiving multiple complaints from travellers about flight delays.

The investigation was announced Thursday, less than two months after new rules went into effect.

Prime Minister Justin Trudeau ordered Transport Minister Marc Garneau in his mandate letter to make Canada’s airports more efficient and accountable to travellers and to set standards to limit the amount of time passengers spend waiting at airports.

The agency said in a statement that it’s received multiple complaints since the new rules took effect on Dec. 15.

The agency’s chief compliance officer will spend the next six weeks collecting and analyzing evidence about the complaints, which allege that airlines failed to accurately communicate reasons behind delays and cancellations.

The agency will determine next steps after the officer’s report is finished.

“Airlines have an obligation, under the air passenger protection regulations, to provide timely, accurate information to passengers on the reasons for flight delays and cancellations,” Scott Streiner, the agency’s chair, said in a statement.

“This inquiry will look into allegations that in some cases, airlines haven’t lived up to this obligation.”

The new rules affect flight delays, and compensate flyers for delays and cancellations if they’re for reasons within an airline’s control. The rules exempt delays resulting from weather or mechanical issues.

They rely on travellers filing complaints with airlines or, as a last resort, the Canadian Transportation Agency.

This report by The Canadian Press was first published Feb. 13, 2020.

The Canadian Press

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Woman returning from Iran is B.C.’s sixth case of new coronavirus

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VANCOUVER — A sixth case of the novel coronavirus has been diagnosed in British Columbia after a woman in her 30s returned to the province from Iran.

Provincial health officer Dr. Bonnie Henry said Thursday the woman’s case is relatively mild and a number of her close contacts have already been put in isolation.

She said health officials are working on a detailed investigation of the woman’s travel and when her symptoms started to help determine if they need to notify those who travelled with her on the same aircraft.

Henry said the diagnosis shows B.C. has a robust system for identifying people who have the virus.

“This one, clearly, is a bit unusual in that the travel to Iran is something new,” she told a news conference.

“Iran has recently started reporting cases and we’ll be working with our national and international colleagues to better understand where she may have been exposed to this virus prior to her return to Canada.”

Henry said earlier this week that four of the five people already diagnosed with the virus were symptom free. The fifth person, a woman in her 30s who returned from Shanghai, China, is in isolation at her home in B.C.’s Interior.

Henry said over 500 people have been tested for the virus in B.C. and many of those tested positive for the flu.

Three cases of the virus have also been confirmed in Ontario.

This report by The Canadian Press was first published Feb. 20, 2020.

The Canadian Press

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Government needs to produce plan for dealing with veterans’ backlog: Ombudsman

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OTTAWA — Veterans ombudsman Craig Dalton says the federal government should clearly explain how it plans to eliminate a backlog that is keeping thousands of former service members waiting to find out if they qualify for benefits and aid.

The number of unaddressed applications for disability benefits and other assistance continues to grow despite repeated government promises to fix the problem.

Most recently, Veterans Affairs Canada revealed that there were 44,000 applications waiting to be processed at the end of September, which was a 10 per cent increase from six months earlier.

Veterans Affairs Minister Lawrence MacAulay says eliminating the backlog is his top priority and the department is trying to move files along faster.

Yet Dalton says the government has not laid out a clear plan that includes specific actions and targets.

Dalton also says the government needs to invest more money and resources into tackling the backlog, which he worries is leaving some veterans at greater risk of financial and health problems.

This report by The Canadian Press was first published Feb. 20, 2020.

The Canadian Press

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february, 2020

sun12jan(jan 12)2:00 pmsun22mar(mar 22)5:00 pmAnne Frank: A History for Today opening at Red Deer MAG(january 12) 2:00 pm - (march 22) 5:00 pm mst Red Deer Museum & Art Gallery Address: 4525 - 47A Avenue, Red Deer

sun02feb(feb 2)7:00 pmsun15mar(mar 15)8:00 pm7:00 pm - (march 15) 8:00 pm Festival Hall, 4214 58 St, Red Deer, AB Event Organized By: Country Pride Dance Club

thu20feb(feb 20)10:00 amsun23(feb 23)4:00 pmRed Deer RV Show10:00 am - 4:00 pm (23)

tue25feb5:30 pm7:30 pmDiabetes Discussion Drop InLearn about Type 2 diabetes5:30 pm - 7:30 pm

wed26feb7:30 pm11:00 pmCeltic Illusiion7:30 pm - 11:00 pm

thu27feb5:30 pm7:00 pmMonthly Mindfulness Drop-In5:30 pm - 7:00 pm

fri28febsun01mar54th Annual Sport & Outdoor Show4:00 pm - (march 1) 9:00 pm

fri28feb6:00 pm11:00 pmFriday Family DanceFamily Dance6:00 pm - 11:00 pm

fri28feb7:00 pm11:00 pmBattle of the Bands for Crime Prevention7:00 pm - 11:00 pm Burgundy's Food & Stage, 5008 48 ST Event Organized By: The Central Alberta Crime Prevention Centre

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