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There’s a big upside to resolving issues with unhappy customers

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Unhappy customers are practically inevitable; mistakes happen, communications break down- we’re human after all! But a lot of good can come from this situation.

Studies suggest as many as 90% of unhappy customers don’t ever complain, they simply don’t return. So if dealing with a disappointed customer, listen, empathize and work towards a quick resolution. Consumers who have their problems fixed efficiently are likely to tell up to six people about the experience!

And if you are an unhappy customer? Before taking to social media, contact the business, be clear & specific about your issue and give them a chance to make it right and keep your business! These small things help create a marketplace where buyers and sellers trust each other. And remember, you can use your local BBB to find a list of trustworthy businesses before you buy!

Click here for more information about the Better Business Bureau.

Todayville is an independently-owned digital media company. We specialize in helping community groups, local businesses and organizations tell their story. Our team has years of media and video production experience. Talk to us about advertising, brand journalism stories, opinion pieces, event promotion, or other ideas you have to make our product better. We also own and operate Todayville Red Deer and Todayville Calgary.

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Alberta

Premier Jason Kenney shares photos of the Keystone XL pipeline crossing the Canada US border.

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Alberta Premier Jason Kenney announces that shovels are in the ground in Alberta, Saskatchewan and parts of the United States on the Keystone XL pipeline expansion.

On Saturday, the day after Alberta premier announced at a press release that after the province made a $1.1 billion dollar equity investment in the Keystone XL pipeline, that shovels were already in the ground. Jason Kenney shared pictures on social media pictures of the pipeline crossing into the United States along the Saskatchewan border.

Keystone XL pipeline construction shows progress as it crosses the border into the United States from Saskatchewan

A long with the initial investment to get the pipeline project going again, the province will also provide an additional $4.2 billion in loan guarantees to help developer TC Energy start construction immediately. Kenney has said that the government had been negotiating with the company for months, and that no private sector bidders were ready to finance the project at this time. “In other words,” Kenney has said, “without this investment by Alberta, the pipeline would not be built.”

The project when completed, “in the spring or summer of 2023 will connect Canada’s oil sands with refineries in the United States. The pipeline is critical to the long-term future of Alberta’s oil industry, which has maxed out its capacity to bring oil to foreign markets using rail. Cars and existing pipelines. The Keystone XL pipeline will carry 830,000 barrels per day south from Alberta to a number of locations in the states.

Aside from announcing that, “construction is well under way” Kenney also added, “Our historic investment in getting a major pipeline built, creating good, high paying jobs – one of the reasons was to get work moving now in this construction season and throughout 2020.”

Alberta faces a long road to an economic recovery once the country can get past the Covid- 19 pandemic, Kenney is staying positive, “This investment will create 7,000 jobs, directly and indirectly here in Alberta this year alone. We believe that Alberta’s government will receive back at least 30 billion dollars in additional royalties and other revenues because of the additional shipments that Keystone XL will make possible.”

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Alberta

Add another Edmonton big event; ITU World Triathlon Cancelled

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From organizers of the ITU World Triathlon

With the health and safety of our athletes and community our top priority, and based on the directive from Alberta Canada’s chief medical officer of health, the organizers of the 2020 World Triathlon Grand Final Edmonton are announcing that the Grand Final that was scheduled for August 17-23, in Edmonton, Alberta will unfortunately not take place in 2020.

Alberta’s chief medical officer of health Dr. Deena Hinshaw clarified this Thursday, saying: “mass gathering restrictions currently in place also apply to all summer events or festivals in Alberta.

Those restrictions prohibit gatherings of more than 15 people and require people gathered in groups of fewer than 15 to maintain a distance of two metres from one another”.

The Edmonton organisers, Triathlon Canada and World Triathlon want to share their deep disappointment that this event will not be able to take place as planned, despite all efforts from all the parties involved, but absolutely understand that the  current global situation with the COVID-19 outbreak make it impossible for the event to happen at this stage.

World Triathlon, along with the Edmonton Organizing Committee, the City of Edmonton and all stakeholders and the community partners  will continue to work closely together to find new options for the event to take place in the future, when it is safe to do so.

Our hearts and thoughts remain with our many front-line workers and those affected by this global crisis.

Updated summer rules for gathers over 15 cancels most events till September.

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